Shipping And Delivery

Where Do You Ship From?

We are shipping from within the State Of Texas Specifically from Our base in Houston and we also have affiliates outside the EU.

How do you package and send your products

The products are packed in special sachets made of folio paper.
Attached on each sachet there is a label indicating the name of the product.
Please pay attention to the name on the label as this differce from the chemicals IUPAC name.
In the sachet you will find the product in a zip locked bag for better storage.
We send out the sachets in plain envelopes without indicating its contents, no mention of product names or the website name on the outside of the envelope.

Which Countries are Included/Excluded From Delivery
We now deliver to all countries around the world.
What is your average delivery time?

Depending on the shipping option you have choosen, the average delivery time is 2-7 business days.
Please note that this applies ONLY after we have received payment

Why am i unable to track my order?

We now normally provide you with a tracking number for your shipment 24 hours after we’ve received your order. If by 48 hours, you have not received a notification containing tracking information from us, please write us at

Customer Service And Tickets

I have lost/Forgotten My Password

Please go to My Account on top of our website. After this you can click on “Lost Your Password?”.

I would like to delete/Cancel My Account

Please send in a ticket with your request and we will remove your details from our system.

What Language do i use to communicate with customer support?

You can communicate with our Customer Service in English.

I am unable to Register on your website, Can your help me?

You need to activate your account by clicking on the link in the registration email we have send you.
Please check your email’s spam folder.
If there is no registration email, please contact Customer Service.

How Can I Cancel My Order?

You can cancel your order by clicking on the “cancel” button.
Please note that this only applies for orders for which you have not yet done payment.
Orders for which you have send in payment are considered as a purchased order.

Billing & Payments

What payment options do you have?

You can pay Bitcoin at this moment.
There will be more payment options available in the near future.

Why Can't I Pay With Credit Card

online shops have to deal with fraud since most fraudulent orders are made by credit card. These orders are paid for by using stolen credit cards and the shops will send their products but will never be paid by the credit card companies or, even worse, the shops will get a fine. We prefer not to incur these costs.

Since we don’t use credit cards we keep our costs low making it much more secure for us and for our clients!

Products And Sales

What Are these Products For?

The products available on our website are experimental chemicals that are used for scientific research purposes ONLY, in laboratories equipped according to the latest standards imposed by the International Union of Pure and Applied Chemistry!
Research should be conducted by a certified chemist with a proper license!
This class of chemicals has undergone virtually no human or animal toxicity studies and there is little to no data on possible long or short term effects.

If I need a product which is listed on your website, what do i do?

All the products available and in stock at the moment are listed on our web-site.
We currently research the market and try our best to meet needs and demands of our customers.
Proceed to place your order and we’ll handle the rest for you

How pure are your products?

The purity of our products has been specified in the product description.

Legality & Market Information

What are your secure policies

Our online ordering system makes use of the latest technology on secure encryption.
All personal data and credit card information is submitted with the highest level of security.
Please note that we do not store any payment related information!

Please also read our Privacy Policy.

Is it legal?

Due to constant changes in the EU laws for various chemicals we hereby want to inform you, that you are responsible for checking if the product you order can be legally imported in your country.
We can’t take any responsibility for this.

The products we sell are unregulated in most countries we ship to, though we are not legal experts.
It is entirely the customer’s responsibility to ensure that the chemicals they order are not controlled in their country and if they are that they obtain any necessary licenses or permits that may be required by their authorities to import or use the chemicals in any way.
You are more than welcome to provide us with additional sources on regulative matters concerning our products, please notify us.

To prevent abuse and to facilitate our customers access to legal information we have started a database with a collection of several drug and pharmaceutical laws.
Please help us to expand this database by sharing links.
All the information you will find on this website are without any guarantees.